We want your Dreamland experience to be as seamless as the desert horizon. Please read our cancellation and refund policy carefully—and don’t hesitate to reach out with any questions.
Please note that this refund and cancellation policy does NOT apply to “Beyond the Crowds, Beneath the Eclipse” event
🧾 Cancellation by You
· If you cancel more than 2 weeks (14 days) prior to your trip start date, you will receive a 50% refund of your deposit.
· Cancellations made within 14 days of the trip are non-refundable.
💡 We strongly recommend purchasing travel and cancellation insurance to protect your investment against unexpected changes.
⛔ Cancellation by Us
Rarely, we may need to cancel a trip. This could happen due to:
· Governmental restrictions (e.g., desert access limitations, permits, or security directives)
· Severe or unsafe weather conditions that make desert travel or camping hazardous
· Insufficient number of attendees to operate the trip viably
In any of these cases, you will receive a full refund of your deposit and any payments made—or we can work with you to reschedule for a future date.
💳 Refund Process
Once we receive and review your cancellation request:
- We will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment (credit card, bank transfer, etc.).
- Please allow several business days for the refund to appear in your account.
⏳ Haven’t Received Your Refund Yet?
If you’ve been approved for a refund but haven’t seen it posted:
· First, check your bank or credit card account again—it may take time for the transaction to appear.
· Contact your credit card company—they may have internal processing delays.
· Contact your bank—they may have a holding period before posting the refund.
If you’ve done all of the above and still haven’t received your refund, please reach out to us directly:
📧 alhaizegypt@gmail.com
We’re here to help.
📞 Questions?
We believe in transparency and hospitality. If anything is unclear, contact Abdu or the team anytime—we respond personally.
📧 alhaizegypt@gmail.com
📱 +20 100 951 0219 (WhatsApp)
Last updated: 2026